Has your money been debited but you didn't receive the cash from the ATM?
It sometimes happens, due to some reasons the ATM machine do not disburse the cash and your account gets debited.
In this case, the money should be refunded to your account within 3-4 working days.
In this case, the money should be refunded to your account within 3-4 working days.
If the money doesn't get refunded, you can lodge complain at the concerned bank.
If the money doesn't get refunded, you can lodge complain at the concerned bank.
RBI SAYS, the bank has to settle the claim within 7 days of receiving the complaint,
RBI SAYS, the bank has to settle the claim within 7 days of receiving the complaint,
provided you have to lodge the complaint within 30days of the date of transaction.
provided you have to lodge the complaint within 30days of the date of transaction.
If the bank fails to recredit the customer's account within 7 working days of receipt of the complaint,
If the bank fails to recredit the customer's account within 7 working days of receipt of the complaint,
The bank should compensate the customer @100 Rs/day thereafter plus the claim account.
The bank should compensate the customer @100 Rs/day thereafter plus the claim account.
And this compensation shall be credited to the customer's account automatically without any claim from the customer,
And this compensation shall be credited to the customer's account automatically without any claim from the customer,
on the same day when the bank credits the amount of the failed transaction.
So next time you don't get your money on time for a failed ATM transaction, follow this simple steps.
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